Refund policy
Domestic shipping
<About size exchange>
Bobson Online Shop Customer Benefit! One Free Size Exchange.
※This offer is valid only if the item has not been the hem taken up.
Please be sure to try on the item when it arrives.
We will only accept unused items if you contact us by email at
within 7 days of receiving the item.
Please return the item with the tags, etc. as it arrives when you received it.
If you want to exchange the size, please contact us at support@bobson.co.jp and make sure that you are set up to receive our e-mail address.
Please fill in the following details and reply.
・Your name
・Phone number
・Address
・Order number
・Product number, color, and size of the product to be returned
・Size you wish to exchange
We will contact you in as soon as we receive the e-mail.
We will accept up to one time for size exchange with cash on delivery.
We do not accept change or cancellation after your order has been placed.
<address information>
Bobson Peach Fort Inc.
e-commerce Department
post code: 701-0151
Location: 978 Hirano, Kita-ku, Okayama City, Okayama Prefecture 701-0151
Phone Number: 086-292-3001
<About returns>
We will only accept unused items if you contact us by email at
within 7 days of receiving the item.
Please return the item with the tags, etc. as it arrives when you received it.
Please fill in the following details and reply.
・Your name
・Phone number
・Address
・Order number
・Product number, color, and size of the product to be returned
・Reason for return
We will contact you in as soon as we receive the e-mail.
shipping cost and handling charge
We accept returns only for defective products, products mistake, and size exchanges(This offer is valid only if the item has not been the hem taken up). Size exchange is only for those who have registered as a customer.
<About refund>
After the item arrives at our company, we will process the cancellation.
if it has already been withdrawn, we will transfer it to your designated account or registered mail envelope for cash.
In case of customer's convenience, we will refund the amount after deducting the handling fee.
It will not be accepted under the following conditions.
・Items worn once.
・Products without Tag.
・If customer causes scratches or stain after arrivals.
・If you do not contact us for more than 7 days after arrival.
<address information>
post code: 701-0151
Location: 978 Hirano, Kita-ku, Okayama City, Okayama Prefecture 701-0151
e-mail:support@bobson.co.jp
International shipping
Only for U.S.
Purchased from America and China.
<About returns>
We do not accept size exchanges or returns. We only accept defective or unused items, and we ask that you contact us by email within 7 days of receiving the item.
Please return the item with the tags, etc. as it arrives when you received it.
Please fill in the following details and reply.
・Your name
・Phone number
・Address
・Order number
・Product number, color, and size of the product to be returned
・Reason for return
We will contact you in as soon as we receive the e-mail.
<About refund>
After the item arrives at our company, we will process the cancellation.
If it has already been withdrawn, we will give you a coupon that you can use the next time you place an order.
It will not be accepted under the following conditions.
・Items worn once.
・Products without Tag.
・If customer causes scratches or stain after arrivals.
・If you do not contact us for more than 7 days after arrival.
<returns information and address>
post code: 701-0151
Location: 978 Hirano, Kita-ku, Okayama City, Okayama Prefecture 701-0151
e-mail:support@bobson.co.jp
Phone Number: 086-292-3001