Frequently Asked Questions
If you have any questions, please check here first.
QWhat kind of brand is BOBSON?
Launched as a brand in 1969, BOBSON is a Japanese jeans brand that has been making jeans in Okayama ever since. Drawing on decades of skill and experience, we pursue jeans that fit each person's body and bring out their own style. Comfortable the moment you put them on, and comfortable through everyday movements like walking, sitting and moving. We keep crafting jeans that will stay with you five or ten years from now.
To learn more about BOBSON, please see this page.
To learn more about BOBSON, please see this page.
QWhere are BOBSON jeans made?
BOBSON jeans are made in our own factory in Okayama.
Making jeans involves many processes, including fabric, cutting, sewing, washing and finishing. Each process requires specialized skills, and we choose the right materials and production methods for each product. Building on the denim and sewing expertise cultivated in Okayama, we focus on making jeans you can wear for a long time.
To learn more about how we make our jeans, please see this page.
Making jeans involves many processes, including fabric, cutting, sewing, washing and finishing. Each process requires specialized skills, and we choose the right materials and production methods for each product. Building on the denim and sewing expertise cultivated in Okayama, we focus on making jeans you can wear for a long time.
To learn more about how we make our jeans, please see this page.
QWhat is Okayama denim?
Okayama denim refers to denim made entirely within Okayama Prefecture, from fabric production to sewing and finishing. American denim was originally stiff and uncomfortable to wear, but washing techniques that soften the fabric were developed in Okayama, and in 1973 Kurabo began producing domestic denim fabric. This made it possible to complete every process, from fabric to sewing and finishing, within Okayama, establishing a level of craftsmanship recognized around the world. Above all, the red selvedge, which can only be woven on vintage shuttle looms, is a rare skill passed down by a limited number of craftspeople.
You can browse our selvedge denim here.
You can browse our selvedge denim here.
QSize exchange service
For orders within Japan, we cover the shipping cost for one size exchange after purchase. Shipping for the second and subsequent exchanges is at the customer's expense. For the procedure, please see this page. Size exchanges are not available for international orders.
QMeasurements
Measurements are taken using our own method, designed to be easy for customers to replicate. For how we measure, please see this page.
As a guide, we recommend choosing by your actual waist measurement (around the navel). Rigid denim may shrink slightly after washing, so many customers choose one size up when in doubt. For how to measure your waist, please see this article (in Japanese).
As a guide, we recommend choosing by your actual waist measurement (around the navel). Rigid denim may shrink slightly after washing, so many customers choose one size up when in doubt. For how to measure your waist, please see this article (in Japanese).
QColors and prices
Product images are shown as close to the actual items as possible. Please be sure to check the colors and design in the detailed images on each product page.
*Colors may look slightly different depending on your monitor settings.
*All prices on this site include tax.
*Colors may look slightly different depending on your monitor settings.
*All prices on this site include tax.
QCaring for your jeans
Before wearing, please be sure to check the care instructions and laundry symbols on the tags and invoice. We have put together care tips so you can enjoy your jeans for a long time. For details, please see this page.
QWhat is selvedge denim?
Selvedge denim is denim fabric woven slowly on vintage looms, with a red anti-fraying edge called the "selvedge" left along the edges of the fabric. Because it is woven slowly on old looms, air is trapped in the fabric, giving it a slightly uneven texture. As you wear it, the fading develops more distinctly, so you can enjoy aging that is uniquely yours.
You can browse our selvedge denim here.
You can browse our selvedge denim here.
QWhat is the difference between rigid and one-wash?
Rigid jeans are unwashed and still stiff with starch. One-wash jeans have been washed once and are softer.
Because rigid jeans start out stiff with starch in the fabric, they fade in a way that reflects your body and lifestyle, but you need to allow for shrinkage from washing when choosing a size. One-wash jeans are washed in advance, so the fabric shrinkage has already settled. This makes sizing easier, and they feel natural to wear right away. We recommend rigid if you want to break in your jeans from scratch, and one-wash if you value easy sizing and comfort.
For more on shrinkage from washing, please see this article (in Japanese).
Because rigid jeans start out stiff with starch in the fabric, they fade in a way that reflects your body and lifestyle, but you need to allow for shrinkage from washing when choosing a size. One-wash jeans are washed in advance, so the fabric shrinkage has already settled. This makes sizing easier, and they feel natural to wear right away. We recommend rigid if you want to break in your jeans from scratch, and one-wash if you value easy sizing and comfort.
For more on shrinkage from washing, please see this article (in Japanese).
QWhat is the B-1969-XX series?
Made with selvedge denim from Okayama, this is BOBSON's top-of-the-line model. It carries on the appeal of vintage jeans while offering a fit and silhouette that are easy to wear in everyday life today, along with the pleasure of breaking them in. These are jeans that the wearer completes over time.
You can browse the B-1969-XX series here.
You can browse the B-1969-XX series here.
QWhat kind of silhouette do bell-bottom jeans have?
Bell-bottom jeans follow the body from the hips to the thighs and flare out widely from around the knee to the hem. The style spread as a symbol of 1970s fashion, music and youth culture, and is now attracting attention again as a silhouette that makes the legs look longer. BOBSON has been making bell-bottoms since 1970 and has kept refining them over the years. Rather than simply widening the hem, we design them with the body's balance in mind to create a beautiful line.
You can browse our bell-bottoms here. For the difference from boot-cut and flare jeans, please see this article (in Japanese).
You can browse our bell-bottoms here. For the difference from boot-cut and flare jeans, please see this article (in Japanese).
QDelivery within Japan
Orders are shipped within 1 to 3 business days after the order is completed, via Sagawa Express. We are closed on weekends and national holidays, as well as during long holidays such as Obon and New Year. Details will be announced on our blog.
QShipping fees
Shipping within Japan is a flat rate of 800 yen nationwide.
QDelivery date and time
You can specify a delivery date and time. Please enter your preferred date and time in the note field in the cart when ordering. Once your order has shipped, we will send you a shipping confirmation email. Delivery date and time cannot be specified for international orders.
QDelivery outside Japan
We currently ship only to the United States and China.
QFor customers living overseas
We can also deliver to your accommodation in Japan during your stay. If you wish, please let us know the address of your accommodation and your preferred delivery date and time when ordering. We will deliver according to your travel schedule.
QReturns
We accept returns only for items that are unused and unwashed, and only if you contact us within 7 days of receiving the item. Please return the item with all tags exactly as received. Please contact us via our contact page with the following information, and we will review and respond.
・Name
・Phone number
・Address
・Order number
・Item number, color and size of the returned item
・Reason for return
Returns and exchanges are not available for international orders.
・Name
・Phone number
・Address
・Order number
・Item number, color and size of the returned item
・Reason for return
Returns and exchanges are not available for international orders.
QReturn shipping and fees
For defective items or incorrectly shipped items, please return them cash on delivery at our expense. For returns for customer reasons after shipment, shipping and other costs are at the customer's expense.
QRefunds
Once the returned item arrives, we will cancel the order. If payment has already been charged, we will refund you by registered cash mail or by bank transfer to your designated account. For returns for customer reasons, the bank transfer fee will be deducted from the refund.
For details, please see our refund policy.
For details, please see our refund policy.
QHemming at purchase
Please enter your inseam length in centimeters in the note field when ordering. For how to measure your inseam, please see this article (in Japanese).
For hemming bell-bottoms, please see this article (in Japanese).
For hemming bell-bottoms, please see this article (in Japanese).
QHemming after delivery [Japan only]
For hemming after the item has arrived, customers pay the shipping cost to BOBSON, except for the B-1969 series. Please contact us via our contact page, then send the item to BOBSON. Hemming and return shipping from BOBSON are free of charge.
QHemming for international orders
We only accept hemming instructions given at the time of purchase.
QMailing address
BOBSON Co., Ltd. Online Business Division
Address: 978 Hirano, Kita-ku, Okayama-shi, Okayama 701-0151, Japan
Phone: +81-86-292-3001
Address: 978 Hirano, Kita-ku, Okayama-shi, Okayama 701-0151, Japan
Phone: +81-86-292-3001
If you can't find the answer you're looking for, please feel free to contact us.
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